Frequently Asked Questions

How can I pay for my online purchases?

You can choose one of the following payment methods to complete your purchases. Follow the method that suits you best!

Credit card

Pay by using your debit or credit card via the secure and controlled bank environment of Eurobank.

Cards accepted:

• Visa

• Mastercard

• Maestro

Cash on delivery (COD)

You pay the price of your order to the employee of the courier company and you are charged with an additional 2€ for the cash on delivery costs. Valid only for shipments within Greece.

Bank deposit

You can, if you wish, pay for your order by deposit at any bank branch or through e-banking. The deposit can be made within 3 working days from the order. If the payment is not completed within this time period, the order will be canceled. Necessary condition for the deposit is to indicate the name and number of the order in the comments. Regarding the transaction costs, the transferor is charged.

EUROBANK:

Account Number: 0026.0320.22.0200766714

IBAN: GR5002603200000220200766714

Account Holder: Άκης Πετρετζίκης Eshop EE

*After depositing the money, please send the proof of payment via email to [email protected], so that we can process your order.

What are the charges for shipping costs?

Shipping is free on all orders over 70 € within Greece.

For all orders under 70 € the cost is calculated in the following way:

Greece:

- for orders up to 3 kilos shipped to Athens, the shipping cost is 3 € and for orders shipped outside of Athens, it is 4 €. For orders exceeding this weight, the shipping costs are calculated according to the pricing policy of each Courier company.

- for COD (cash on delivery) payment, there is an additional cost of 2.00 €.

International:

-shipping costs are calculated based on your postal code and you can calculate them before completing your order from the "Calculate shipping" option.

What is the delivery policy?

1. Upon completion of order: 

As soon as your order is placed, the following message will be seen:

2. Delivery date and time:

All orders are shipped within Greece with the Speedex Courier company and deliveries are done daily from Monday to Friday, between 09:00 – 17:00.

3. Receiving products:

You will receive your order within 2-5 working days. In case there is a problem with the availability of the products, or for any other reason, we will contact you via e-mail. You can receive your orders from the physical store from Monday – Friday, between 10:00 – 16:00.

4. Product delivery – Shipment of documents

Products bought by the Customer will be shipped to the address the Customer has specified as the delivery address. The Customer will also receive a copy of the sales document and of the dispatch note. Deliveries will take place upon proof of purchase and with the recipient’s signature on the relevant documents.

Shipments may be delayed due to the following extraordinary circumstances:

• During periods with high volume of orders. 

• Due to adverse weather conditions.

• Due to unforeseen events.

Will I receive the exact same product as the one I see in the photo?

What you see in the photo is the exact same product you will receive. There may be very small differences in the colors due to the photoshoot lights.

Can I pay in installments?

It is possible to pay with 3 interest-free installments on a debit card over € 100.

How do I know that my order has been placed?

As soon as you complete your order, you will automatically receive an email informing you that we have received your order and that we have registered it. This is enough to understand that you followed the steps correctly and that, in a few days, the products you have chosen will be shipped to you.

Can I change my order?

If you have completed your order, you cannot add another product. You will need to place a new order and note in the "Comments" field that it should be merged with your previous order. You can add products to your order within 1 hour of placing it.

Alternatively, you can give us a call at +302106398155.

Can I cancel my order?

The e-shop of akispetretzikis.com gives you the opportunity to cancel your order as long as its state allows it. This means that cancellation can only be made before the order has been processed. If you wish to cancel your order, please send us an email at [email protected] or call us at +302106398155.

What do I do if one of the products I ordered comes with a defect?

Our e-shop makes sure to deliver exactly what you ordered in the best condition. Nothing less than this is acceptable! If, however, something ever goes wrong, all you have to do is send back the defective product and we will send you the right one with no extra charge. Send us an email at [email protected] or call us at +30210 6398155.

Is it possible to be notified about the new products and offers of the e-shop?

Of course, it is! All you have to do is subscribe to our Newsletter. This way, you will be notified about everything you need to know regarding special offers and new products.

Can I unsubscribe from the Newsletter?

Anytime you want! Every email you receive from the e-shop of akispetretzikis.com, there is a link that will directly unsubscribe you from the Newsletter.

From which countries can I make online purchases?

The e-shop of akispetretzikis.com ships to all countries of the world except Cuba, Iran, Sudan, Somalia, Syria, Yemen, and Crimea.

Are transactions safe?

The e-shop of akispetretzikis.com is committed to ensuring the security and integrity of the data it collects regarding the users of its website. The e-shop of akispetretzikis.com has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (e.g. by telephone).

What is the security policy of the e-shop of akispetretzikis.com?

The e-shop of akispetretzikis.com is committed to ensuring the security and integrity of the data it collects regarding the users of its website. The e-shop of akispetretzikis.com has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (e.g. by telephone). These procedures protect users’ data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help ensure that these data are accurate and used correctly.

Your connection is secure because it uses SSL (Secure Socket Layer) technology of Lets Encrypt. SSL technology is based on a key code for encrypting data before it is sent over the connection (SSL). The security check between the data and the server is based on the unique key code, ensuring full communication. Browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and their use to link to www.akispetretzikis.com is recommended.

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